Shipping

How long does it take for the shipment to arrive?
3-7 days shipping to Canada
6-13 days shipping to US
Expedited shipping options available!

Where is my order shipping from?
Toronto, Canada.
We are a new brand just started not long ago, so we keep out shipping in house to make sure all the information are correct to avoid mistakes in the shipping process. As we grow more globally, we would have a warehouse in the US and another one in Canada.

When will my order ship?
All orders placed Monday - Friday before 12pm EDT ship within 24 hours. All orders placed after the cutoff time will ship the following business day. For consumer protection, all orders are subject for review. On occasion, this may cause a slight delay in processing your order. Your patience is greatly appreciated.
Orders placed during weekends, special promotions (Black Friday/Cyber Monday) and holidays may take additional processing time due to increased order volume.
Please allow 2-3 extra days for order processing around all holidays.
Standard Canada shipping 2-4 business days.
Standard US shipping is 5-11 business days (due to new american trade policies).
Standard EU shipping is 7-14 business days.

Tracking an order
In your fulfilment confirmation email, look for the tracking number
Click on the tracking number to get to the tracking information webpage
If your order is taking extra long, please email info@kovarx.com We will assist you to track the shipment.

Taxes and Custom Charges
All international packages (any package being shipped OUTSIDE Canada) may be subjected to customs duties and taxes. Regarding the new US tariff, we try to ship with the tariff paid, so you don't have to worry about it.

Canceled Orders
Orders may not be modified/ canceled once the order has been processed. If you accidentally ordered the wrong item please email info@kovarx.com immediately and we will do our best to correct this.
A 5% fee will be charged when orders are canceled.

Additional Information
KovarX is not responsible for lost or stolen packages or packages delayed in transit.
The shipping costs for orders are non-refundable
By placing an order you are acknowledging and accepting all the international shipping terms
Please, email info@kovarx.com if you have any questions about this policy or need any assistance