Refund policy
Return and Exchange Policy
ALL SALES ITEMS ARE FINAL SALE
Return & Refund Eligibility:
- Regular priced items within 30 days of receiving your purchase
- Items must not have been worn, washed, or altered
- Original hang tag attached
- Items purchased with promotional codes are exchange only
Exchange Eligibility:
- Regular priced items within 60 days of receiving your purchase
- Items purchased with promotional codes within 15 days of receiving your purchase
- Items must not have been worn, washed, or altered
- Original hang tag attached
Return & Exchange Process:
1. In your return and/or exchange request, specify your:
- Order number
- Item(s) you would like to return or exchange
- Email to info@KovarX.com
2. We will email respond back with return shipping instructions within 2 days
- For orders within Canada & US: a shipping label will be provided upon requestfor all eligible orders
- For orders outside Canada & Us: you can return your item(s) to us through aninsured, traceabledelivery service to the address provided upon request.
3. Once a return/exchange is authorized, we must receive the package within the 30-day window from the date of authorization
4. Once we receive, inspect, and restock your item we will issue you
- A refund if it is a refund request
- A store credit or an exchange based on your choice if it is an exchange request
5. Note: Original shipping cost and duty are non-refundable for all refund and exchange requests